Returns, exchanges and refunds

EXCHANGES OR REFUNDS

Upon receipt, you have 30 days to return your items.

1. Step 1: Complete the RETURN DOCUMENT, included in your parcel or downloadable via this link.

2. Step 2: Place the RETURN DOCUMENT and the items concerned in a parcel, franked by you unless otherwise stated*. Send your parcel to the following address1923AUTOS, 240 RUE D'ARMENTIERES, 59280 BOIS-GRENIER France

3. Step 3: As soon as we receive your packageyou will be informed of the reimbursement or departure of your new parcel.

* Returns are at the customer's expense, except in the case of :

- Product defect (detected within 7 days of delivery)

- Exchange of a leather jacket or shoes (excluding special offers) delivered in France and specified on the product sheet.

To do so, please send us a request by email [email protected]or by phone +33 6 38 37 54 54. We will send you a free return slip. If the customer wishes a refund, we will deduct a flat-rate charge of 7.90 euros.

Please note that for exchange shipments to euro zones (3,4,5) and international destinations, transport is at the customer's expense and will be invoiced prior to shipment.

Euro zones 1,2,3,4,5 click here.

CONDITIONS OF EXCHANGE OR REFUND :

1. DEADLINE :

Requests for returns or refunds must be made within 30 days of receipt of the order by the customer. We understand that 30 days may be too short during the Christmas period, for an anniversary or in exceptional cases. If we are notified and the item is in stock, we accept returns and exchange requests with more flexibility on the lead time. To do so, please send us an email, [email protected]or by phone +33 6 38 37 54 54.

2. IN CASE OF EXCHANGE :

Shipment of items to the customer in the event of an exchange is free of charge 1 time in euro zone 1,2. Please note that for exchange shipments to euro zones (3,4,5) and international destinations, shipping is at the customer's expense. It will be invoiced before shipment.

Please note

-Please let us know so that we can reserve your product or the size you require.

-If your exchange request corresponds to an item with a different price, we will contact you for a refund or a supplement, if necessary.

Euro zones 1,2,3,4,5 please click here.

3. FOR REFUNDS :

For orders in France, as soon as we receive your parcel and if your return is in order, you will receive a full refund of your order on the payment method used, within 5 days.

For orders outside France, you will receive a refund of the amount of your order, less shipping costs:

- 7.90 incl. VAT (zones 1,2)

- 100% of initially invoiced transport costs, for international and euro zones 3,4,5

4. PACKAGE NOT RECEIVED :

If the customer does not collect the parcel within the time indicated by the carrier, in particular from a relay point, we will deduct from the refund or credit note the amount of the shipping costs and the return of the parcel.

5. PRODUCTS :

All products returned by the Customer must not have been used, damaged, soiled or washed. They must be returned complete, with their bags and/or labels in appropriate packaging.Unfortunately, if items do not comply with these conditions and are damaged on receipt, we will not be able to validate the exchange or refund.

6. THE AUTO CLASSIC PASSION COMPANY (1923Autos) cannot be held responsible for any loss or damage that may occur during transport, and it is therefore recommended that the customer use a tracking service. In the event of loss or damage in transit, the customer should contact the carrier directly. If the items are not received at the warehouse, AUTO CLASSIC PASSION will not be able to process the return.