RETURNS : EXCHANGES OR REFUNDS
From the reception, you have a 15 days deadline to send us back your articles
1. Step 1
- Complete the RETURN DOCUMENT, present in your package or downloadable via this link
- Select Exchange or Refund
2. Step 2
- Place the RETURN DOCUMENT as well as the concerned items in a parcel, stamped by your care except exception*.
- Send your package to the following address1923AUTOS/AUTO CLASSIC PASSION, 240 RUE D'ARMENTIERES, 59280 BOIS-GRENIER France
3. Step 3
- Upon receipt of the packageyou will be informed of the refund or the departure of your new package The return of the exchanged items to the customer is free, except outside the Euro zone.
CONDITIONS, EXCHANGES OR REFUNDS
1. DEADLINE the request for return or refund must be made within 15 days from the day of receipt of the order by the customer. During the Christmas period, for a BIRTHDAY or an exceptional case, we understand that 15 days can be too short. If we are notified and the item is in range, we accept returns and refund requests with more flexibility on the time frame. To do so, please just send us an email request, [email protected]or by phone +33 38 37 54 54.
2. PRODUCTS :
All products returned by the Customer must not have been used, damaged, soiled or washed by the Customer. They must be returned complete, with their bags and/or labels in appropriate packaging. Unfortunately, if the items do not meet these conditions and if they are damaged upon receipt, we will not be able to validate the exchange or refund. Thank you for your understanding.
3. RETURN COSTS : The return is at the customer's expense, except in the case of :
- Product defect, (noted within 15 days or on request)
- The exchange of a leather jacket or shoes out of promotion delivered in Euro zone and whose mention is specified in the product sheet
To do this, please send us a request by email [email protected]or by phone +33 38 37 54 54. We will send you a free return slip.
4. IN CASE OF EXCHANGE :
- Free return of the product to the customer in case of exchange, (except outside EU zone, it will be charged 19€ TTC)
- Do not hesitate to inform us so that we reserve your product or the desired size.
- If your request for exchange corresponds to an article whose price is different, we will contact you to make a refund or a complement if necessary
- The return of items to the customer in case of exchange is free except outside the Euro zone.(outside the Euro zone, it will be charged at 19 euros TTC)
5. IN CASE OF REFUND :
Upon receipt of your package and if your return is in compliance, you will receive a refund of the amount of your order on the payment method used, within 5 days
6. THE COMPANY AUTO CLASSIC PASSION cannot be held responsible for any loss or damage during transport. It is therefore recommended that the customer use a tracking service. In the event of loss or damage during transport, the Customer should contact the carrier directly. If the articles are not received at the warehouse, THE AUTO CLASSIC PASSION COMPANY will not be able to treat the return.